Refund policy

Certainly. Here's a professional Return & Refund Policy suitable for a UK-based peptide and laboratory supplies website. I've kept it focused on quality, customer service, and compliance, while avoiding promises that could create issues for research products.

Returns & Refund Policy

Last Updated: 12 July 2026

At Aura Lab Peptides, customer satisfaction is important to us. If you experience an issue with your order, please contact our customer support team and we will do our best to resolve it promptly.

Returns

Due to the nature of our products, we are unable to accept returns of peptides or other sterile research products once they have been dispatched, unless:

The item was received damaged.
The incorrect item was supplied.
The item is faulty upon arrival.

For health, safety, and quality assurance reasons, all returned products must remain unopened, unused, and in their original sealed packaging where applicable.

Damaged or Incorrect Orders

If your order arrives damaged or you have received the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will assess the issue and, where appropriate, offer a replacement or refund.

Refunds

Approved refunds will be processed to the original payment method.

Please allow 5–10 working days for the refund to appear, depending on your payment provider.

Shipping charges are non-refundable unless the return is the result of our error or the item was received damaged.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been processed for shipment, we are unable to cancel or amend it.

If you need to make changes to your order, please contact us as soon as possible after placing it.

Laboratory Supplies

Unused laboratory supplies may be eligible for return within 14 days of delivery provided they are:

Unopened
Unused
In their original packaging
In a condition suitable for resale

The customer is responsible for return postage costs unless the return is due to our error.

Non-Returnable Items

For quality assurance and hygiene reasons, we cannot accept returns of:

Opened peptide products
Opened sterile laboratory supplies
Products that have been used
Products damaged after delivery
Items returned without prior authorisation

Lost or Delayed Deliveries

If your parcel has not arrived within the expected delivery timeframe, please contact us. We will work with the courier to investigate and provide an appropriate resolution where applicable.